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Kore.ai Named a Leader in Forrester Wave for Conversational AI

Kore.ai was named a Leader in The Forrester Wave: Conversational AI for Customer Service, Q2 2024. The report evaluated 14 conversational AI providers, and Kore.ai took the top spot in the Current Offerings category with the highest score. This achievement highlights the company’s robust and growing capabilities in this area.

The evaluation was based on 23 criteria. Kore.ai achieved top scores in Vision, Roadmap and Partner Ecosystem within the Strategy category. Additionally, it received top marks for language models and generative AI support, AI asset orchestration, omnichannel, digital user experience, voice support, response management, business insights and trust, security and privacy within the Current Offerings category.

Raj Koneru, CEO and founder of Kore.ai, said Forrester’s recognition validates their platform’s strengths, vision and commitment to innovation. He stated: “AI is a profoundly transformative technology that can profoundly impact the business in many ways. We have demonstrated the positive impact of AI through our ability to anticipate market needs and consistently deliver at scale.”

The Forrester Wave report on Conversational AI for Customer Service highlights that vendors in this market are differentiating themselves by mastering the orchestration of multiple AI assets to deliver more intelligent chatbots and intelligent virtual assistants (IVAs). Kore.ai’s platform stood out for its industry-leading omnichannel features, robust security measures and exceptional digital user experience. Reference customers praised Kore.ai’s development tools and turnkey applications, highlighting the company’s suitability for companies looking to integrate AI into their contact centers.

This award from Forrester is the latest in a series of recognitions for Kore.ai. The company was previously named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms in 2022 and 2023. Kore.ai has also been consistently positioned as a leader in the Everest PEAK Matrix, IDC MarketScape, ISG Provider Lens and Aragon Research. Globe, but also in the G2 Crowd Intelligent Virtual Assistants and Bot Platforms categories.

At the recent Kore.ai Konversations 2024 global customer conference, the company brought together more than 200 leading enterprises to discuss the current AI landscape. Senior executives at the conference endorsed Kore.ai’s vision, extensive platform capabilities and innovation roadmap, highlighting how these elements have enabled them to achieve their business objectives.

Kore.ai is a provider of advanced AI solutions, with a decade of experience helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform and no-code tools power end-to-end customer and employee experiences, from automated interactions to human-assisted interactions. Kore.ai’s open approach allows companies to choose the language models and infrastructure that best suits their needs. Trusted by more than 200 partners and 400 Fortune 2000 companies, Kore.ai helps these organizations navigate their AI strategies while maintaining a strong AI patent portfolio.